Frequently Asked Questions

PassphotoLabs is an AI-powered online service that creates a biometric passport photo from a simple smartphone photo. Our artificial intelligence removes the background, correctly crops the image and checks all biometric requirements — all in just 30 seconds.

Yes, our AI creates passport photos that meet official biometric requirements. We achieve a 98% acceptance rate with authorities in Austria, Germany and Switzerland. If your photo is still rejected, we will refund the full amount.

Your photo is used exclusively for creating your passport photo and is automatically deleted from our servers afterwards. We do not share any data with third parties and fully comply with GDPR. All transfers are encrypted with 256-bit SSL.

A biometric passport photo costs only 4 EUR — significantly cheaper than a photographer (10-25 EUR) or photo booth (8-12 EUR). Simple validation of an existing photo costs only 1 EUR. For businesses, we offer attractive volume discounts starting at 500 photos.

PassphotoLabs creates passport photos for passports, ID cards, driver's licenses, health cards, visas and application photos. The photos meet official requirements for Austria, Germany and Switzerland.

You can take a selfie with your smartphone or use an existing photo. Make sure you have good lighting, a neutral facial expression and look directly at the camera. Our AI takes care of the rest.

Yes, we fully comply with the European General Data Protection Regulation (GDPR). Your photos are automatically deleted after processing, EXIF data is removed, and no location data is stored.

You will receive your passport photo as a high-resolution JPEG file that is directly printable. The file meets the requirements for printing in the standard 35x45mm format.